Training Organization

Job For: Training Organization

Location: Remote

Job Type: Full Time

Company Details: Established in 2018, SkillDeck has been dedicated to providing top-notch services in HR, training, and recruitment, including headhunting. Our commitment extends to offering a comprehensive array of certification courses designed to equip learners with industry-ready skills. Boasting instructors who are seasoned subject matter experts with over 10 years of experience, we excel in guiding students toward success. Simultaneously, SkillDeck has also gained recognition as a distinguished provider of recruitment services.

Job Description:

As a Counsellor in a Training Organization, you will play a vital role in assisting individuals and organizations in making informed decisions about training and development programs. Your responsibilities will include providing guidance, addressing inquiries, and supporting prospective clients in choosing the right training solutions to meet their needs. This role requires strong interpersonal skills, a customer-centric approach, and a thorough understanding of the training and development offerings provided by the organization.

Responsibilities:

• Client Consultation:
  • Conduct one-on-one consultations with individuals and organizational representatives to understand their training needs, goals, and challenges.
  • Listen actively to client concerns and aspirations, providing empathetic support throughout the counselling process.
• Product Knowledge:
  • Develop a comprehensive understanding of the training programs offered by the organization, including course content, delivery methods, and potential outcomes.
  • Stay updated on industry trends and training methodologies to effectively communicate the value of the programs.
• Information Dissemination:
  • Clearly and concisely communicate information about training programs, schedules, and associated services to clients.
  • Provide detailed information about program features, benefits, and any prerequisites.
• Customized Solutions:
  • Work collaboratively with clients to identify the most suitable training solutions based on their objectives, learning preferences, and budget constraints.
  • Provide insights into customization options for organizational training needs.
• Enrollment Assistance:
  • Guide clients through the enrollment process, explaining registration procedures, payment options, and any necessary documentation.
  • Assist with the completion of enrollment forms and address any related queries.
• Follow-Up:
  • Conduct follow-up communication with clients to ensure their satisfaction with the chosen training program.
  • Address any concerns or queries that may arise during the training period.
• Feedback Collection:
  • Collect feedback from clients regarding their training experience, and communicate this feedback to relevant teams for continuous improvement.
• Collaboration:
  • Collaborate with marketing and sales teams to stay informed about upcoming training programs, promotions, and industry events.
  • Provide feedback on market trends and client preferences to enhance program offerings.
• Confidentiality:
  • Maintain confidentiality and ethical standards when handling sensitive information shared by clients during counselling sessions.

Requirements:

• Bachelor’s degree in psychology, counseling, education, or a related field.
• Proven experience in counselling, preferably in an educational or training context.
• Excellent interpersonal and communication skills.
• Empathy and the ability to build rapport with diverse individuals and organizations.
• Strong organizational and multitasking abilities.
• Knowledge of training and development concepts and methodologies.
• Customer-centric approach with a commitment to providing exceptional service.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in using relevant software and CRM tools for counselling and client management.