1. Full Refund Policy
You are eligible for a 100% refund only if the refund request is made at least 5 calendar days before the course start date.
Refund requests must be submitted in writing to [email protected].
2. Partial Refund Policy
If you miss the full refund window, you may still be eligible for a partial refund under the following conditions:
Refund Request Timing  Refund Amount
4–3 days before course start date  75% refund
2 days before course start date  50% refund
1 day before course start date  25% refund
On or after course start date  No refund
No partial refunds will be processed once any session or module has been accessed or attended.
Any download of materials, access to recordings, or certificate issuance voids eligibility for refund.
3. Refund Processing
Refunds will be processed within 7 business days of approval.
The amount will be credited to the original mode of payment only.
A processing fee of ₹200 may be deducted from the final refund amount to cover administrative and payment gateway charges.
4. Course Rescheduling
Learners can reschedule to the next available batch (subject to seat availability) only if the request is made before the course starts.
No additional fees will be charged for one-time batch transfer. Subsequent transfers may attract an admin fee.
5. Substitution Policy
Learners may nominate a substitute from the same organization/family up to 1 day before the course start date.
Substitution requests must be submitted via email with complete participant details.
6. Cancellation by SkillDeck
In the rare case that a course is cancelled by SkillDeck, all registered learners will be offered:
A 100% refund, or
The option to attend the next batch of the same course without extra charges.
7. Non-Refundable Situations
No refund or partial refund will be issued in the following cases:
Attending even one live session
Downloading course material
Accessing recordings
Request made after the course has begun
